1. Do I have to register for placing an order?
No. You may choose to proceed to Checkout without creating an account. But by choosing this option none of your user information will be kept in our records, and you will not be able to review your order status, nor keep track of your previous orders.

2. Why do I need to provide my e-mail address and phone number?
We will send your order confirmation and any updates in e-mail. And the shipping companies require a phone number in case there is a problem delivering your order. We will not under any circumstances sell or release your information to anyone without your consent. Please see our privacy policy for additional details.

3. What carrier do you use for shipping and what services are available?
We generally ship via UPS, FedEx, or the United State Post Office (USPS). If you want an expedited shipping, feel free to let us know. Please click here to view our complete shipping & return policy.

4. How much does it cost to ship my order?
Shipping is calculated from the UPS shipping tables using a combination of weight, shipping box dimension, and delivery destination. You can see your estimate shipping costs by clicking "Add to Cart" and then entering your country and state.

5. Do you accept orders from places outside of the US?
Yes. We accept orders internationally.

6. What Is My Billing Address?
Your billing address is the exact address on file with your bank or credit card company. It is also the address in which the bank or credit card company mails your monthly statements to.

7. How can I know if my order got through?
After you place your order, you will receive order confirmation in your emails. If you are a registered customer, you can also login then you can see your orders.

8. I received an email from my bank right after I placed my order. Does it mean you have charged my card?
We will never charge your card until the order has been shipped out. That email indicates that we have obtained authorizations to charge your card. It does not mean that the card has been charged.

9. When will my order arrive?
With ground delivery in the Continental US, your order will generally arrive within 2 - 7 business days after it leaves the warehouse. Any case of delay, we will email or call you.

10. I live locally - can I pick up my purchase from your Needham location?
Our company is located at Needham, but most of our warehouses are not in Needham. We always encourage our customers to place orders online. If you definitely need to pick up locally, please click here to contact us first to inquire about inventory status in our Needham warehouse. An advanced appointment may be needed for local pick up.

11. Do you offer wholesale pricing for distributors or retail establishments?
Yes. We offer competitive wholesale pricings to our resellers and do dropship internationally. More details, Please click here to check our reseller program.

12. I just received a delivery in the mail, but it only contains part of my order. How about others?
Your orders may be sent out from different warehouses and will arrive separately.

13. How can I contact you?
Please click here to contact us.