1. When will my order arrive?
With ground delivery in the Continental US, your order will generally arrive within 2 - 7 business days after it leaves the warehouse. Any case of delay, we will email or call you.
2. I just received a delivery in the mail, but it only contains part of my order. How about others?
Your orders may be sent out from different warehouses and will arrive separately.
3. What carrier do you use for shipping and what services are available?
48 states: usually we use UPS/ FedEX Ground to ship all orders within 48 states . But if you only have a PO box address, then we could ship your order by USPS. If any expedite shipping method you would like to use, please wrote it in the comments and we'll contact you about the extra shipping charges.
APO/FPO: All orders addressed to an APO or FPO (military mail) must be shipped via a USPS method.
HI/AK/PR: All orders addressed to HI/AK/PR would be shipped via a USPS method. But if you request other shipping methods, like UPS/FedEX Ground, 2nd day air, please contact us first for the shipping cost.
We use postal services (including Global Express Mail), DHL, UPS and FedEx for international shipments. Almost all international shipments will require insurance.
If you want an expedited shipping, feel free to let us know.
Please view our complete shipping & return policy.
4. Can you do Expedite shipment?
You can put your request in customer comments when you place order on line. Our customer representatives will contact you with the exactly expedite shipping fee. You can also contact us or Live Help! after you get the order# (we can better serve you by your order# since we have all your info in our system).
5. I live locally - can I pick up my purchase from your Cambridge location?
Our company is located at Cambridge, but most of our warehouses are not in Cambridge. We always encourage our customers to place orders online. If you definitely need to pick up locally, please contact us first to inquire about inventory status in our Cambridge warehouse. An advanced appointment may be needed for local pick up.
6. Do you ship international?
Yes, feel free to place order online or contact us for shipping quotation.
7. Customs Duties, Taxes, and Permits?
Almost all shipments of merchandise are subject to import taxes. Many types of merchandise are subject to Customs Duty as well. Some countries require an "import license" or permit for all imported goods. Your Post Office should be able to tell you what fees and charges will be applicable when items arrive your delivery address. Any fee associated with customs, duties, tariff, or brokerage, if demanded by any carrier, during the course of import entry into the destination country is to be paid by the recipient of goods but not the shipper.