1. Do I have to register for placing an order?
No. You may choose to proceed to Checkout without creating an account. But by choosing this option none of your user information will be kept in our records, and you will not be able to review your order status, nor keep track of your previous orders.
2. Why do I need to provide my e-mail address and phone number?
3. Do you accept orders from places outside of the US?
Yes. We accept orders internationally.
4. What is my billing address?
Your billing address is the exact address on file with your bank or credit card company. It is also the address in which the bank or credit card company mails your monthly statements to.
If your billing address happened to be different from your delivery address, make sure you have changed it on the payment page. Your order will be declined otherwise.
5. How can I know if my order got through?
After you place your order, you will receive order confirmation in your emails. If you are a registered customer, you can also login then you can see your orders.
6. Having trouble entering an APO or FPO address on our order form?
Following these steps should help:
牋牋(i).City field: Enter "APO" or "FPO."
牋牋(ii).State/Province/Region field: Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.
牋牋(iii).Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed.
Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.
Please note that the following items cannot be shipped to APO/FPO addresses: Apparel, camera and photo items, cell phones and service, computers, most electronics items, hardware, housewares, kitchen items, outdoor living items, software (including games), and tools.
7. Do you customize products?
Yes, a part of our products can be personalized, depends on the product character, quantity, personalized method.
Please contact us if you have any request regarding a custom order.
8. Will an invoice arrive in the box with the products we order?
The invoice will be emailed to your register email address right after you submit your order. A packing slip is sent with each shipment only showing the items inside without any price. If you need a formal invoice, please contact us.